Return Policy

SOFTLI Return Policy

If for some reason you are unsatisfied, you may return eligible SOFTLI merchandise. However, this must be done within 30 days of receiving your order, and the items must be unused and in original condition (Including all original packaging). All returned items must meet the above terms, or they will be shipped back to you at your expense.

What Items Are Not Eligible For Return?

We do not offer returns on products marked "Final Sale". All hand-painted products and Exclusive Releases are "Final Sale" and therefore not eligible for return.

Express Shipping fees will not be refunded.

We do not accept returns for any Bulk Orders or Wholesale Orders (Orders of 5 or more of a single product). The only exception to this would be if the product(s) have manufacturing defects such as a broken zipper, ripped leather, broken watch, etc.

SOFTLI Return Process

Customers in the United States: Email us at Info@SoftliSeattle.com with "RETURN" In the subject. We will then send you a return label to use for the return shipment.

Customers outside of United States: You will be responsible for the costs associated with the return. You may ship with any carrier you choose. (We recommend you receive tracking numbers so that you are protected in the event of theft or loss during the delivery to SOFTLI.)

**Email us at Info@SoftliSeattle.com for the return address